Indirect Procurement Transformation for a Retail Chain

Challenge

Non-core spending (IT, marketing, travel) lacked control and was de-centralized, leading to overspending and fraud risk.

Solution

• Designed and implemented centralized procurement policies.
• Introduced procure-to-pay (P2P) tools with role-based access.
• Trained all regional heads on cost compliance frameworks.

Results

• Controlled spend leakages; saved over ₹1.2 Cr annually.
• Improved process transparency across all stores.
• Implemented vendor scorecards to track delivery and quality.